Welcome to Prestige Yarns!

Customer Service

Shipping & Delivery

Prestige Yarns does not guarantee every item listed on the web site is always available. 

Items will be posted almost immediately if available.

Prestige Yarns will make every effort to secure the item from our suppliers if item is not available for immediate delivery. 

Insurance can be purchased. The first $100.00 will cost $2.35, then $1.10 per $100.00, or part thereof up to $5,000.00.  Insurance for international destinations is available however cover varies between countries so cover is on application.

All orders with a total value of over $550.00 will be shipped free with free insurance ( Australia only)
Orders are sent using Australia Post. Orders should be received within 7-10 days after receipt of payment. (Australia only). International orders should be received within 2-3 weeks.

Prestige Yarns is not responsible for an international customer's local duties or import taxes.

Returns & Replacements

You must contact Prestige Yarns within 14 days of the delivery date if you desire to return or exchange an item
Returns and refunds are not accepted after 14 days of customer receipt unless a defect can proven to be the responsibility of Prestige Yarns.

A return or refund is only accepted if the total quantity of an individual item purchased is returned.

We accept returns for exchange or refund provided the goods are in 'as new' condition. Please understand when returning good that it is the sole responsibility of the customer to return the goods, that the customer is responsible for suitable packing and the shipping costs. Prestige Yarns does not offer a refund or replacement for goods damaged in the return transit trip.

Authorisation/approval must be obtained from Prestige Yarns prior to the return of any goods. The approval can be obtained by phone, fax or email.

Payment, Pricing & Promotions
All prices advertised on the web site are in Australian $ and subject to change without notice .

Prestige yarns has made every effort to make every image displayed on the web site as close to actual as possible. Prestige Yarns advises there will be variations due hardware usage.

Goods supplied in error by Prestige Yarns will be replaced at our cost .

Prestige Yarns does not supply colour cards .

Prestige Yarns can generally supply the same dye lot however we do not guarantee this.

We are customer service orientated so we encourage you to contact Prestige Yarns if any problem occurs.
All prices advertised on the web site are in Australian $ and subject to change without notice .
b.
Prestige yarns has made every effort to make every image displayed on the web site as close to actual as possible. Prestige Yarns advises there will be variations due hardware usage.
c.
Goods supplied in error by Prestige Yarns will be replaced at our cost .
d.
Prestige Yarns does not supply colour cards .
e.
Prestige Yarns can generally supply the same dye lot however we do not guarantee this.
f.
We are customer service orientated so we encourage you to contact Prestige Yarns if any problem occurs.